Your satisfaction is our highest priority and if something you ordered is defective
or has been damaged during shipping we will work hard to arrange for a replacement,
credit or refund your money within 30 days.
Returning Damaged or Defective Merchandise
If your item has been damaged during shipping PLEASE SAVE THE PACKAGING. Please
call us at 605.578.3724 or send us an email with a detailed description of the
damage. We will issue you a return authorization number and you may send the item
back to us at our cost.
PLEASE INCLUDE IN THE PACKAGE a copy of your order confirmation e-mail or a note
with the purchaser’s name, address, phone number, e-mail address and order number.
Returning Undamaged Merchandise
If you would like to return an item because you are not completely satisfied, you
may do so within thirty days of the purchase date. To return an item, please follow
the instructions below, and we will credit your account for the cost of the item
as soon as we receive it – less shipping costs.
Call us at 605.578.1714 so we can issue you a return merchandise authorization
number. Alternatively you may send us an email; please include as much detail as
possible the reasons for your dissatisfaction.
Use the original package and packing material. Insure the item; we cannot process
refunds for items damaged during return shipping. PLEASE INCLUDE IN THE PACKAGE
a copy of your order confirmation email or a note with the purchaser’s name, address,
phone number, email address and order number. ON THIS PAPER write the return merchandise
authorization number, circle the item you are returning and write the reason for
the return. ON THE REVERSE SIDE OF THIS PAPER please specify if you would like a
charge credit (to the original credit card only) or an item exchange.
As noted in the
Terms of Use,
which you agreed to when you placed an order, return insured shipping costs are
your responsibility if you are exchanging or returning an item unless it was damaged,
defective, or the incorrect item. Packages must be returned prepaid – we do not
accept COD deliveries. If you have any questions, please contact us. Our mailing
address is at the bottom of this page.
Address For Returns
Adams Museum
54 Sherman St.
Deadwood, SD 57732
Telephone: 605.578.1714